Privacy Notice

Nextcomm values ​​the protection of your personal data and treats this matter as a priority. This Privacy Notice clearly explains how we collect, use, store, and share your data when you interact with our websites, applications, services, and customer service channels.

By using our services or browsing our channels, you acknowledge and are aware of the practices described in this Notice.

This Notice applies to individuals who interact with Nextcomm services, including website visitors, customers, potential customers, and participants in events, surveys, and campaigns.

In this document, we use “Nextcomm”, “we” or “us” to refer to the company responsible for processing your personal data.

During your interaction with us, we may collect, depending on the context:

• Contact details: Name, email, phone number, address, social media profiles.
• Access and login details: Information used to identify and authenticate you for services provided by NEXT COMM, including your name, email, phone number, access token, and security questions.
• Demographics and interests: City, region, segment, product/service preferences, professional interests.
• Technical specifications of the device: IP address, browser type, operating system, device model, device identifier, approximate location.
• Usage data from our websites and services: Pages accessed, browsing time, clicks, loading errors, and other usage statistics.
• Feedback and research: Responses to surveys, evaluations, comments, and suggestions.
• Content that you generate: Messages sent, comments, files, or information shared with us through forms, apps, or social media.
• Third-party social media data: Information that you share publicly or authorize networks like Facebook, Instagram, LinkedIn, and others to make available to us.
• Financial and payment information: Where applicable, information necessary to process payments (processed securely and in accordance with the law).
• Service records: History of contacts with our call center or sales team (calls, emails, tickets, etc.).

We may collect personal data through:

• Our websites and landing pages;
• Online forms (contact, free trial, demo, events, etc.);
• Nextcomm mobile applications;
• Sales and support services (phone, email, chat, WhatsApp, SMS and other messaging apps);
• Social media (e.g., interactions with our profiles and advertisements);
• Events, training sessions, and activities, whether in person or online;
• Data received from third parties (partners, public sources, social networks, data aggregators, among others, always in accordance with the law).
  
  

We use cookies and similar technologies (such as logs, web beacons, and device identifiers) to:

• Ensure the proper functioning of the website;
• Improve your browsing experience;
• Understanding how the website is being used;
• To offer you more relevant content and ads.

You can manage the use of cookies in your browser settings or through consent management solutions offered on our website. Disabling some cookies may impact the functionality of certain areas or features.

We use your personal data, in a manner justified by law (contract fulfillment, legal obligation, legitimate interest, or consent), for:

• Providing services and customer support: Answering questions, requests, providing technical support, and handling sales inquiries.
• Process orders and contracts: Registration, service activation, billing, and collections.
• Send institutional and marketing communications: With your consent, when required by law, we may send you emails, messages, event invitations, newsletters, news, and offers related to our services (you can unsubscribe at any time).
• Personalize your experience: To suggest content, materials, communications, and services based on your profile and interaction history.
• Comply with legal and regulatory obligations: Maintaining records, responding to requests from authorities, preventing fraud, and ensuring the security of our systems.
• Analyze and improve our products and services: To conduct research, performance measurements, and internal studies.
  
  

We may share your personal data with:

• Service providers and partners who assist us in operating systems, processing payments, sending communications, hosting, information security, among others, always under contracts and confidentiality obligations;
• Debt collection and credit analysis agencies, when necessary and permitted by law;
• Public authorities, when there is a legal, judicial or regulatory obligation;
• Companies within the same group or in the event of mergers, acquisitions or corporate restructurings, always in accordance with data protection legislation.
  
  We do not sell your personal data.

We retain your personal data for as long as necessary to fulfill the purposes described in this Notice or to comply with legal, regulatory, contractual, and rights preservation obligations.

After this period, the data is deleted or anonymized, except in cases permitted or required by applicable law.

We have adopted technical and administrative security measures to protect your personal data against unauthorized access, loss, misuse, or improper disclosure.

You are also responsible for keeping your login information secure (such as your username and password), especially on shared or public computers.

Under data protection legislation, you have, among others, the following rights:

• To confirm whether we process your personal data;
• Access your personal data;
• Correct incomplete, inaccurate or outdated data;
• Request the anonymization, blocking, or deletion of unnecessary, excessive, or improperly processed data;
• Request data portability to another service or product provider, when applicable;
• Request the deletion of personal data processed based on consent;
• Obtain information about data sharing with third parties;
• Revoke consent, when this is the basis for treatment;
• File a complaint with the competent data protection authority.

To exercise your rights, we will use identity verification mechanisms as a way to protect your privacy.

If you have any questions, requests, or complaints related to this Notice or the processing of your personal data, please contact us through the channels below:

We may update this Privacy Notice periodically to reflect changes in our practices or in legislation. When this occurs, we will indicate the date of the last update at the beginning of the document and may publish additional notices on our official channels.