Yes, it is possible to make international calls. Simply request activation of the service, and international calls will be charged on a prepaid basis.
Please check the coverage page on our website. If your city is not listed, please contact us for a special coverage check.
We offer a support portal where you can submit support requests, which will be promptly addressed by the Nextcomm team.
Yes, you can port your numbers to our platform. Porting usually takes up to 15 days, depending on the carrier.
The service is delivered entirely online, via the cloud. You will receive your credentials upon purchase and support for setup. All access is secure and protected.
Yes, the minimum is 2 channels, but you can add more channels at any time with additional terms.
The commission for partners ranges from 5% to 20% of the clients' gross revenue, paid monthly, according to the terms of the partnership agreement.
To become a partner, fill out the partner registration form on our website, and our accreditation team will contact you to present the program and its benefits.
Yes, we offer plans that include toll-free (0800) and national (4000) services. Contact us for more information about these plans.
Yes, Nextcomm can be integrated with Microsoft Teams. We have several clients who already use this integration, either directly in Teams or through a PBX.
The number that appears will always be your real number. Nextcomm does not use number masks or numbers different from the ones you have.
Payments can be made via bank slip or credit card. Failure to pay will result in automatic suspension of services.
All Nextcomm plans include unlimited local and long-distance calls to landlines and mobile phones.
Prepaid plans cost R$ 99,90 per channel. Postpaid plans can be as low as R$ 39,90 per channel, depending on the contract length.
Yes, as long as you have an internet connection, you can use 3CX anywhere, allowing you to stay connected even outside the company environment.
Yes, it is possible to use 3CX simultaneously on multiple devices, such as mobile phones and computers, ensuring flexibility and continuity in communications.
Each extension can access the contacts stored on the mobile phone, but these contacts are not automatically synchronized with the web client or the desktop application. For a shared team calendar, contacts can be saved manually or imported via a CSV spreadsheet.
Yes, all calls can be recorded. Access to recordings can be done directly through the recordings panel, providing easy management and review of calls.
For long-distance calls, simply dial the area code followed by the phone number. There's no need to add the prefix 0.
No, by setting the status to "Away," the extension will not receive external or internal calls, ensuring that you will not be disturbed outside of your availability hours.
3CX allows you to receive monthly call reports, configurable to be sent weekly or according to a specified period, directly to your email.
Yes, the system allows you to transfer calls and notify the extension owner to check availability before transferring the call.
Yes, all calls can be recorded. As a manager, you can access all recordings, while employees only have access to their own recordings.
Yes, 3CX allows you to configure your company's business hours and set statuses for your extension, such as "Lunch," "Do Not Disturb," and "Away."
Yes, the 3CX is compatible with a variety of certified devices, including desktop computers. You can configure the 3CX to forward calls to your desktop computer and also use up to 4 different devices, such as a laptop and a mobile phone.
Yes, especially because it offers low initial cost, flexibility to grow as needed, and eliminates the need for IT infrastructure maintenance, making it an attractive solution for small and medium-sized businesses.
The process typically involves registering with the service, configuring SIP trunks and phone numbers, adding users, and installing communication applications. Setup can be done in minutes and does not require long-term contracts.
Yes, many cloud telephony solutions offer integration with communication tools such as email, live chat, video conferencing, and CRM systems, providing a unified communications solution.
We offer comprehensive training for your team and ongoing support to resolve any questions that may arise.
Yes, 24-hour technical support is available upon request through our sales department.
Yes, it is possible to schedule automatic replies for messages outside of business hours.
Yes, we integrate with CRMs that have an API/Webhook.
Managers can monitor conversations in real time and generate detailed reports by team and by agent.
Yes, we offer support for automated chatbots. Please contact our customer service channels for more details.
Is it possible to customize the chat layout?
Yes, the chat layout can be customized.
Yes, it supports Portuguese, Spanish, and English. Other languages can be added upon request.
No. The platform allows the registration of contacts without any limitations.
Yes. The platform offers detailed reports on a variety of information, allowing you to choose specific options.
When a conversation ends, the platform generates a history. If the customer contacts you again, a new history is created, making it easy to review previous conversations without losing any messages.
The AI button is used to generate automatic replies based on the last message sent in the chat, using artificial intelligence.
Yes. The platform allows you to register shortcuts. For example, by typing “/” in the chat, all available pre-written messages will be displayed.
Yes. There is a "Send transcript" option, allowing the conversation history to be sent via email.
Yes. The platform allows the use of tags or labels, which can be assigned to conversations to facilitate management and organization.
Yes. When a service request is assigned to a team, the conversation becomes available to all members of that team, allowing more than one agent to respond.
Yes. With manager access, it's possible to monitor all service requests in real time directly on the platform.
Yes, it is possible to add multiple numbers to the platform, allowing for more robust management of multiple communication lines.
Using the Official API, message delivery is guaranteed with no risk of loss.
Yes, it's possible to import contacts via a spreadsheet in CSV format. Additionally, it's also possible to export contacts from the platform to the same format, making data management easier.
No, the platform automatically saves all contacts that get in touch.
Yes, the platform can be configured for 100% automated customer service, according to your needs.
Yes, it is possible to create a customer satisfaction survey (CSAT) that can be based on emojis and written feedback.
Can I import old conversations?
Yes, it's possible to integrate the platform, provided your system has an open API.
An omnichannel platform can integrate channels such as phone, email, live chat, SMS, social media (Facebook, Twitter, Instagram), WhatsApp, mobile apps, and chatbots, among others.
The platform allows customers to switch between different communication channels without losing the context of their previous interactions, resulting in a more fluid and efficient service, where the customer does not need to repeat their questions or problems on each new channel.
The benefits include improved customer experience, increased operational efficiency, greater customer satisfaction and loyalty due to more personalized and agile service. The platform also allows monitoring and analysis of interactions across all channels.
An omnichannel platform integrates various communication channels, such as phone, email, live chat, social media, and instant messaging, into a single system. This allows companies to offer a seamless and consistent customer service experience, regardless of the channel they choose to use.
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