The end of the waiting economy: why 24-hour service is no longer a differentiator.
There is an implicit contract that Brazilian consumers have signed in recent years. Today, 24-hour customer service has gone from being a luxury to a basic market expectation. Most organizations, however, haven't yet realized they need to sign this contract as well. Due to the expansion of artificial intelligence, 74% of consumers […]
WhatsApp and cloud telephony: the combination that drives sales.
Integrating messaging and calls into a single experience significantly increases conversion rates in the market.
How to improve the quality of customer support.
Why companies that structure customer service with data and processes retain more customers and build lasting relationships. The quality of customer support is no longer an exclusive differentiator of large corporations and has become a determining factor for the survival of any company in the market. Market data indicates that organizations that adopt […]
